REF *** - No Signal at home

I logged a request on the 27th November for faulty booster - I have no Vodacom Signal at home and I need the internet to do after hours IT support.

Every time I call they apologize for not contacting me and someone will call me within 48 hours. When I followed up on 16th of January, they all of a sudden claim that my call was logged for the wrong region (they do have my correct details on the call) and that I need to log a new call, which they still haven't done)

Last year on 21 December, I spoke to Wellington ( ********** ) who said, they need to provide me with a new booster and he will hand the call over to another team. He knew exactly where i stayed and was on his way to me, but after explaining to him what was wrong he immediately knew what the issue was.

Can someone please assist me to get signal at home again, or should I just port to MTN, since they have perfect signal there. I have been with Vodacom for 19 years now, so I don't really want to port to MTN, but I am that desperate.