***~63Z6 | Ref: 00BV~V38B

I have logged a call on the 15th of September 2015, and again on 9th of March 2016 regarding an issue I experienced with Vodacom after porting, as per reference numbers in the subject.<br> <br> Unfortunately I did not get response of any sort from Vodacom, not sure if its because I'm not valued as a client, pure incompetence, or lack of proper incident management system.<br> <br> As I explained when logging my incident, I am unable to receive calls, texts, or any form of communication from Cell C network ever since I ported to Vodacom, on my *** number.<br> I thought the issue was with Cell C, then I logged an incident with them and they got back to me within several hours. They advised that the issue is not on their side, that's when I contacted Vodacom customer care<br> Via web portal and had no response since.<br> <br> Unfortunately as I'm required in my line of work to travel, I get good coverage in remote areas from Vodacom. If it wasn't for that reason, I would have ported to a different network.<br> <br> Please assist with this matter ASAP, as I am now losing business due to the above issue.<br>