1 reviews | Active since May 2016

21 Nov 2016, 13:41

RedVIP is a Joke - Network Down!

<p>On Friday from 6am my phone dropped every call immediately. I had numerous meetings and arrangements while doing a roadshow in Joburg. I assumed that I had a hardware problem with my iPhone.</p> <p>After 6 hours of not being able to connect I eventually went into a Vodashop to get help because I could not even call a callcentre. </p> <p>It turns out that almost ALL contract customers on the network were blocked from calling with the same system fault on the V network. A wasted business trip yet I still pay R40 000 a year to this company. How about sending all your so called "VIP" customers a text to inform them that they network has a problem. Don't waste OUR time!! My day was a disaster, lost business, who is going to pay for that??</p> <p>You send us useless bulk marketing sms's all the time, yet you can't keep your customers updated...and it costs you nothing!</p> <p>Dispicable service once again. </p>

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2016, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,