RJ
Roelf J
1 reviews | Active since Mar 2018
13 Aug 2020, 12:02
Reduced subscription.
Signed a contract 24 months ago which included top up S plus phone.After 24 months the account went up by R80 per month .I was the told the reduced subscription was only valid for 24 months When I queried what about deducting the amount for the instrument (Phone) I received I was then told that the phone was for free?????? This was not explained by the sales lady at the time but I assume hidden in the fine print.I have seven contracts with Vodacom and feel realy let down by them.
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Replies (3)
Vodacom's replyOfficial
13 Aug 2020, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2020, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Aug 2020, 15:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Business Support Team this morning and your contract billing has been explained correctly. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2020, 15:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with our Business Support Team this morning and your contract billing has been explained correctly. Regards Consumer Website Team
Best regards,
RJ
Roelf J's updateReviewer Update
13 Aug 2020, 16:29Explained but not accepted as the explanation does not clarify how the charges could go up as in fact after 24 months they should go down seeing that the portion included to pay for the instrument should fall away.
When one looks at your charges sim only which you advertise you are at present charging me R120 more per month which is unacceptable
When one looks at your charges sim only which you advertise you are at present charging me R120 more per month which is unacceptable
RJ
Roelf J's update13 Aug 2020, 16:29
Reviewer Update
Explained but not accepted as the explanation does not clarify how the charges could go up as in fact after 24 months they should go down seeing that the portion included to pay for the instrument should fall away.
When one looks at your charges sim only which you advertise you are at present charging me R120 more per month which is unacceptable
When one looks at your charges sim only which you advertise you are at present charging me R120 more per month which is unacceptable