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Dale M

1 reviews | Active since Jul 2009

05 Feb 2025, 08:58

Reduce your monthly fee by paying more...

In November last year I received a call from a Vodacom Business consultant offering me a better price for 2 contracts on my business profile. The consultant said that she would increase my data and minutes on both lines and my monthly bill would decrease by around R250 per line if I took the offer. I explicitly asked if my bill would decrease R250 per line and she confirmed. When my bill came, it hadnt decreased but rather increased by around R200 on each line. I called them immediately in December and I was informed that they would call me back to sort it out. No one called me back so I called them back again a week or 2 later. Again, I was told that they would look into it and caIl me back. No one called. I called again in January and was promised a call back and that it will be sorted out. I have still not received a call. I have given them ample time to sort out the issue but nothing has been done. I have essentially lost out on close to R2000 from what was promised to what I have received. If any of their consultants call you to offer such "deals" be aware that they are not true to their word.

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Replies (5)
Vodacom
Vodacom's reply05 Feb 2025, 10:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
DM
Dale M's update20 Feb 2025, 07:59
Reviewer Update
So more than 2 weeks has passed. I have been called by consultant numerous times to follow up but there has still been no resolution to this issue. I am really not happy with how this is being dealt with
DM
Dale M's update05 Mar 2025, 12:42
Reviewer Update
An update to this is that my 2 lines have been migrated back to the original package but now I am waiting for feedback on the refund that is due for the incorrect billing. This is a month later and this has still not been resolved....
DM
Dale M's update19 Mar 2025, 14:06
Reviewer Update
Another 2 weeks with no feedback or response to my previous message. I have contacted the refunds department and they say I need to go through the channel that was helping me with this. They tell me to go through refunds. I cannot believe that this is how businesses operate in this day and age. I have already cancelled 1 of my lines and will cancel the others when their contracts are up because of the sheer disregard for customers.
DM
Dale M's update01 Apr 2025, 12:32
Reviewer Update
Another 2 weeks and I havent even received a courtesy call with regards to my refund issue. I did receive an SMS to say that my case has been closed which is ridiculous considering I was ******* into paying more after I explicitly asked if I would be paying less and ended up losing out. I am still waiting for someone to contact me....