KM
Kate M

1 reviews | Active since Jun 2011

20 Jun 2018, 18:49

Rediculously unreasonable.

I really don't know what to do now. After giving them my bank details for the 3rd time, they still didn't debit my account and listed me as a bed payer. I'm not getting airtime from them and my contract was supposed to expire in April but still continue billing for the service Im not receiving. All I received from them is a high account with no explanation. Their legal department is rude and alway forwarding you the the non answered number. I've ran out of options in reaching out them.

0
Replies (3)
Vodacom
Vodacom's reply20 Jun 2018, 22:01
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Jun 2018, 13:30
Official

Dear Customer

Kindly note that the above query has been attended to and feedback has been provided.

Kind regards

Wardah Kannemeyer

Best regards,

KM
Kate M's update26 Jun 2018, 20:48
Reviewer Update
Hi Wardah Kannemeyer Words alone can't tell how helpful you have been and how grateful I am. For months I struggled with this account. Was sent from pillar to post but it took you few minutes to have it resolved. Vodacom needs more of you. Your passion and the love to help customers is out of this world. You just save vodacom one more customer. Is because of your assistance that I decided to stay with Vodacom. Regards, Kate Moalusi.