Rediculous Penalties and Still Not Reactivated

We paid our Vodacom Account at a Vodacom Shop on 30 October 2015. For some reason, Vodacom Head Office did not receive the notice that we paid the account, so they tried to deduct the Debit Order. Due to the fact that the bank account is no longer in existence, the Debit Order were rejected by the Bank. Vodacom charged us R100 penalty fee... Firstly, R100 is a ridiculously high penalty amount to pay for an account WE ALREADY PAID, but due to your inefficient system, the payment was not captured in time. Secondly, Vodacom blocked the account. I phoned the Vodacom Legal Department 10 x from 09-13 November 2015. Finally, they informed me to pay R284.40 for the account to be reactivated and transferred to prepaid from 04 December 2015. I paid the amount, immediately, and e-mailed the proof of payment to [Email Removed] and faxed it to ***. The account is still not reactivated... one week later. After phoning again, the Vodacom Call Centre are changing their story and indicated they will phone me back. Why did you not inform me of this during one of the previous 10 x I phoned or even called me during the week? I am still waiting for a response...