PR
Peet R

1 reviews | Active since Aug 2013

15 Apr 2019, 17:38

Rediculous callcentre

Really Vodacom, this is useless!! A new low!! I have made 7 calls to get my modem sorted. Tell the story 7 times to different people. Dumisani was going to phone, still waiting. All I want is for him to phone me so I can be in front of the PC to setup my wifi modem. Is it too much to ask?

0
Replies (2)
Vodacom
Vodacom's reply16 Apr 2019, 06:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Apr 2019, 09:32
Official
Dear Peet, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team 

Best regards,