JZ
Jen Z

1 reviews | Active since Aug 2017

12 May 2020, 11:00

Rediculous!!!!

I wrote a review re data being depleted which I noticed several other clients that's complained about the same issue. I specifically monitored my use for 07 May 2020 after loading 10GB data and had actual proof of how double the data was deducted compared to what I used. I even emailed the usage report showing I used 1.8 GB for the day when I had almost 4GB deducted . Then vodacom calls me and wants to tell me how much data I used on 06 May when my dispute is for 07 May after loading 10 GB. Anything to wiggle themselves out!! Rediculous. I've already taken an amazing data contract with MTN and I expect it delivered this week. If their service stays on point as it has been so far getting the contract, then I'm moving my pay as you go over to them too!!

0
Replies (1)
Vodacom
Vodacom's reply12 May 2020, 11:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team