Redicolous penalty fee for DOWNGRADING plan!!!

Hi,

Ive been a Vodacom customer for many years. I have recently inquired on changing my contract to something cheaper (considering that I am about a year in to my current contract). I was told that I would have to pay a "penalty fee" of R2.300 for changing my package. This is a ridiculous amount to charge a customer for changing a package, considering that the amount payable towards my handset remains the same.

Why is the fee for downgrading so high and how is it justified? Why so expensive???

all I am doing is downgrading DUE TO THE FACT that I can't afford anymore the package that I am on... so VODACOM charge you fro that!!!

I am mean.... does it make sense? 'here I am saying... hey... I cant pay this... pass me to a cheaper one... and VODACOM says... Ahhhhh nice.... I GOT YOU BY THE ***** now.... lets milk it....

PAY 2.3K and you will be downgrade...

AMAZING... well done VODACOM!!!!! Lets keep our customers in the floor once the are bleeding... that's what we do best... thats our MOTO.... milk those guys until the have nothing else... then we get a new one... yay!!! VODACOM NEW MOTO.....