Redicilous Service ... Yet again

<p>On Tuesday 3/1/2017 I requested a number change on one of my contracts (REF# 1-3 ********** 80) and was told that it would be completed within 24-48 hours. When it hadn't been done by late Thursday 5/1/2017 I called again and was told that it was 'In progress'.</p> <p>On Tuesday 10/1/2017 I called again and was given the same answer and told that it would be escalated and that I would be contacted with a progress update and that the deadline for completion was 4/1/2017 (6 days earlier).</p> <p>On Wednesday 11/1/2017 I had to call again and was put through to escalations who promised that the issue would be escalated and I would be called back with a progress/status update.</p> <p>It is now 12/1/2017, 9 days after the request was logged and 8 days after Vodacom's own deadline for completion of the request and to date I have not received a single update (as promised) from Vodacom as to why it is taking so long or when it would be completed and seemingly nothing has been done to get the job done and no-one can tell me anything except "it is in progress" and "we will contact you".</p> <p> </p> <p>This is a simple request and when I asked for the same thing a few years ago it was done withing a few hours. Nine days with zero progress and no feedback is absolutely redicilous!</p> <p> </p>