Redemption? Hell no.... Going from bad to worse

ROUND 3.5

Vodacom will contact you in due course.... *******. A week later and nothing.

I made an upgrade that was recorded. It was listened to by countless "Managers". Every time they see Vodacom's error - Otherwise, they would not have taken the action that they did.... How come this time we have to do the exercise again. Do you not make notes on the system.. Or must the clients beg to get what is promised and on EMAIL from Vodacom?

WHY?

ROUND 3:

Below is the issue as explained in July 2020. Long story short - The arrangement that vodacom has is that every 6 months they top up my account with R1500. Thus is because of the agreement that was made at contact upgrade, which apparently the system does not allow.

In July spoke to the agent , he understood all, and actioned it all. I begged him to place a reminder on the system and send me an email so that I don't have to fight again for the same thing. HE DIDNT.

Why is it so hard. Please vodacom - For covid sake...Please sort.

2 Jul 2020, 07:23 Horrible Customer service and ********** activities - Strikes again 12 October Upgrade Call = Expectation all should be well. 90 Days later 12 January - Reasonable solution put on the table. AT This Point - Vodacom owed me R250 of minutes/airtime not received.

According to Vodacom as per 12 Jan, they could not allocate R250 airtime per month, the only option was to give R1500 airtime once every 6 Months. I accepted this deal.

The problem is, 6 months is past. The next R1500 solution has not come to the front.

Also, I was charged R250 for converting airtime to voice via the vodacom app. This is impossible as the app does not provide that as an option.

*******

Thus, Vodacom already owed me R250 of unallocated airtime, Billed me R250 for voice airtime = R500 Total, and I am due to receive R1500 of airtime.

AGAIN, I have spoken to agents, spoken in store, had service request open, and closed. Had people call me from Vodacom, to say they will call me back the next day.

Vodacom does not change it's spots... - To be frank - Still HORRIBLE Customer service. And *****elant behaviour.

AGAIN - I have an email on record sent from Vodacom explaining the terms of the contract... Black and white. It has just not been actioned????