BE
Barend E

1 reviews | Active since Aug 2015

19 Dec 2016, 11:45

Redadvantage, Client, had the phone for 2 years but cannot upgrade.

<p>I am a Redadvantage dleint of vodacom and have been a cleint with them foa s long as i can remmmeber, I recently realised that i bought the phone and have a proof of purchase stating such, i hen contacted the upgrading departement and gentlemen their said that i am bu their system date are incorrect and cannot do anythin about it, so no i have to waith another ear to tbe able to upgrade and custemomer care does not give a **** and or willing to assist in this manner, si will pay an additional R 12 000 for and additional 12 months without the upgrade and noone from Vodacom cares! due so human error on their side!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2016, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team