RED VIP not what it seems

I have had a RED VIP contract for the last 2 years. I was told that I could upgrade the handset on an annual basis, which is the only reason why I chose this contract. I was also a platinum member. I am in need of a new handset and contacted Vodacom last week to be informed that i can do my upgrade on the 1st of March. On the 1st of March I received a sms from vodacom stating that I am no longer part of the platinum membership. I am also told that I can no longer upgrade now due to the fact that one of the debit orders was returned. I specifically returned the debit order after Vodacom over charged me on a separate data contract (R2000+ overcharge) to finally get a response. Trying to call and sort it out got me nowhere.<br> <br> When trying to call the platinum desk today, I was rerouted as I am no longer allowed to speak to them. ***?? Someone in Vodacom had to call in a dummy number so that I could be SO fortunate as to speak to someone at the platinum division who, was lousy at best. <br> <br> I am blown away by the fact that over the last 3 years I have spent far exceeding R100,00 just to be told a week alter that you cant upgrade. I oversee more than 25 contracts we hold with vodacom.....