TH
Tsepo H

1 reviews | Active since Sept 2016

12 Sept 2016, 13:36

Red VIP - No such thing

<p>I have been trying to migrate my package at Vodacom to a Red VIP. One thing not to expect is VIP service. The actual migration took over a month to effect, but only after huge frustration, numerous calls to their contact centre and zero call backs from Vodacom. And once the migration was finally implemented, I discovered that they had double billed me. And you can only imagine, the level of "wonderful" (*******) service I've received in trying to rectify their error. Luckily for me I only have 2 months left on my 2-year contract. Please people, can you recommend a decent network. I just refuse to pay the (Vodacom) premium for this level of poor service. VIP, yeah right. Maybe it serves me right!</p>

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Replies (1)
Vodacom
Vodacom's reply12 Sept 2016, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team