RED VIP let down
<p>I recently had a look at my statement and have seen that Vodacom have been charging me for my handset for the last three years, despite them stating that the handset was included in the price. They lie, they ***** from customers. Service over the phone is also disgusting. I am completely appalled.</p>
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Replies (2)
Vodacom's replyOfficial
13 Feb 2017, 15:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2017, 15:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Apr 2018, 15:44Dear Ryan Courtney
I have escalated the matter to the Sales Management Team for further investigation and feedback.
Updates will be provided to you via email as well.
Kind regards
Rashieda
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2018, 15:44
Official
Dear Ryan Courtney
I have escalated the matter to the Sales Management Team for further investigation and feedback.
Updates will be provided to you via email as well.
Kind regards
Rashieda
Vodacom Consumer Website Team
Best regards,