FP
FANUS P

1 reviews | Active since Apr 2017

20 Apr 2017, 09:35

RED VIP+

<p>Good morning,<br />I got myself a RED VIP+ contract on 04/04/2017.<br />According to the advert on all the communications you should receive a supporters jersey when signing up on any RED plan.<br />At store on the 04/04/2017 the consultant advised me to follow the instructions from Vodacom.co.za.<br />at the end I ended up at PERCY THENGA ********** ********** Percy tells me that they cant see my account on the system and that I should send her the contract. I then mailed her the contract but she then rep**** and said that she needs the quotation, a document that I did not receive that day!<br />Now I really would love the jersey and the RED VIP+ plan but at the cost of this frustration I do not know if it is worth it. Today is the 20/04/2017 would it be possible to resolve this matter before the end of the week please VODACOM?</p>

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2017, 12:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,