Red service not so special at all

I was due for a upgrade in April 2017.whereby i browsed around at different cellphone companies to see where i could get a good/great deal.i saw a deal at Telkom where i could get what i actually wanted.then i phoned Vodacom upgrades department to see if they can beat this deal or match it for me.Vodacom then made an offer which i accepted.here is where the problem started...they then sent me the wrong device,whereby i contacted them to inform them.they wanted me to return the device before they will correct the problem they have caused.that time my premature baby was still in ICU which i have explained to them.i evev gave them alternative options for me to return their device and get my device.but with no success.i even requested that their management give me a call,which also never happen to date.i then decided not to pay my account because i feel as a Red ViP customer their service sucks.then i received calls from their accounts department because i was now playing with money that i owe to them.still i didnt receive calls from management.they eventually cut both my lines.remember my child was in ICU still when vodacom decided to be clever.O did i mention that they limit your calls to their departments.well let me tell you i reached my limits and even reached my limits on different other device trying to contact them to deliver a service to me as a Red ViP customer.Vodacom get what they wanted and received their handset back...but me as a customer is suffering.their accounts department contacted me to pay my account which i did to pay it up to date.but they didnt do their part.after 6months i am still sitting without a device and no positive news.i have to pay for what?Customer Care is useless as they just say they will sent a mail.staff make promises to phone back and even promise that they will cc their manager in but still i dont get positive feedback.the lady i last spoke who had to apparently restructure the deal for me is waiting for someone to approve the deal...now my question is why do i have to pay for something that is not making me happy?who delivers such service?i need to calculate for them what i am suppose to pay on my account pm?all i want is for them to accommodate me for the inconvenience they have caused in my life as i have lost data,talk time etc.and maybe they need to start employ competent staff who can do their work.because looks like they teach their staff to apologies and do nothing further.