CN
Connie N

1 reviews | Active since Feb 2012

28 Aug 2020, 11:40

Red Premium Client blocked by Vodacom every 2 days

I am Red Premium client and I am sooo tired of this company. here is my story. First they subscribed me to a service that i knew nothing about and when i inquired in March 2020, they said they removed it from my contract. instead of my contract continuing as normal, they then remove the normal running debit order and I was not debited for 4 to 5 months and I was not aware as I assumed that the debit was running it normally does. Nobody communicated anything to me as to why they were not debiting me. Fast forward to August 2020, they blocked my line saying am owing over R 9000. I the made arrangement to settle the account as I work with my phone, and i got connected again. for the past two weeks, my phone gets blocked on a Monday or Tuesday and i get unblocked, then again on Thursday or a Friday, as I am typing this now my phone is blocked for no reason. when I phone their call center, the only explanation i get is that i am getting unblocked and i get a grievance logged. after a few hours my grievance gets resolved with no concrete resolution and reason. If you do not want my business, then let me cancel you and subscribe to MTN or Cell C I am so fed up with your non existence customer service

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2020, 13:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team