Red customer upgrade gets cancelled without notification.

So I'm a Vodacom "Red" Customer. It is suppose to mean something.....Upgraded with Vodacom on the 7th of September for a new Samsung A72 online, followed up with Vodacom this morning only without notification or warning my upgrade was cancelled due to no more stock available. Wow this is poor customer service to say the least!!As a professional myself , I know the one thing to manage is customer expectations.. Thanks Vodacom.. Can't wait to move my business! My experience a a "red customer" was not worth it!