MA
Moosa A

1 reviews | Active since Jun 2010

12 Sept 2017, 16:19

RED CREW makes me REALLY RED

Was put on hold by Sphamandla from the red crew helpdesk from 15h05 to 15h45 after requesting to speak to a team leader or manager and the call was eventually dropped albeit not by me! No common decency to call back !!!! Absolute pathetic service to a customer with an excess of 30 lines spending more than 20k a month with vodacom, Off Course all this doesnt matter who cares. I do and will look at ways to curb the flow of my money from vodacom to other service providers. Vodacom you are losing it. NO bills, data not renewing, incorrect data billing, worst of all dont care attitude.

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Replies (2)
Vodacom
Vodacom's reply13 Sept 2017, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Sept 2017, 17:11
Official

Good day,

Poor service has been addressed.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,