1 reviews | Active since Aug 2017
<p>I was retrenched Oct 2016, being with the company 9 years. The phone and number where supp**** by company, and just before retrenchment i got my upgrade and signed for debit order of R870 per month. In may 2017, i got a sms "transfer of acc. Successful " i immediately queried at my local Vodacom shop, they could not give any info to me because it was a business phone, but did log a query! End of June, with no feedback from Vodacom, they removed R5999-00 out of my acc. I reversed this amount, and after many calls, reference no's, affidavits, mails, still no response from Vodacom. I have also contacted my prev.employer for any paperwork that holds me responsible for the contract which they too ignore! The contract is now 2months in arrears with no input from Vodacom, im 59years of age, i have been with vodacom for years, and this is so frustrating! What now...... a contract is still in place, where is the customer service at vodacom?? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
The contract in discussion to above is on *** (no longer using currently)
The contract in discussion to above is on *** (no longer using currently)
Still waiting............ still no one has bothered to phone!!!!! This is obviously not important to Vodacom..... this is the general attitude! This account will just fall more and more into arrears, nobody from Vodacom actually takes accountability, the company im sure invests millions towards training consultants...... this is really frustrating, after 20 years with Vodacom its a disgrace.....
Still waiting............ still no one has bothered to phone!!!!! This is obviously not important to Vodacom..... this is the general attitude! This account will just fall more and more into arrears, nobody from Vodacom actually takes accountability, the company im sure invests millions towards training consultants...... this is really frustrating, after 20 years with Vodacom its a disgrace.....
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Best regards,
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