CF
Chantel F
1 reviews | Active since Feb 2018
17 Sept 2019, 12:14
RED CLIENT - POOR SERVICE
I am an active Vodacom RED Client, my account has been with Vodacom for more than 15 years. I activated RED Roaming on the 1st of September, yet only normal roaming was activated. I contacted Nomfusi Situmba on the 17th of September to investigate what the problem is as she is the credit controller assigned to my account only to be told I need to take it up with customer care. What value is a RED Client actually to Vodacom then? I asked to speak to her manager Ntlatla but got the answer that the Manager is not available
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Vodacom's replyOfficial
17 Sept 2019, 14:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2019, 14:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2019, 14:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,