Red Advantage Customer NEW

<p>Cancelled my cellc account, went to vodacom to have my contract and number ported, firstly I never had a vodacom contract however I was listed at the credit department, so this was the beginning, the consultant that assisted me did great customer service by attending to the query so my RED ADVANTAGE PACKAGE CONTRACT IS BEEN APPROVED great so the fun begins I took the Sony Z5 did the porting of my number ********** 086 all success the consultant told me that within 48 hours maximum my number would be on the vodacom network. So on the 22 June 2016 my number is on the network first thing first I dialed my wife number it is working great I am now a vodacom red advantage customer, so start loading Facebook, WhatsApp, etc set my voiemail greating etc. AND BOOM I CAN NOT MAKE ANY CALLS I CAN NOT SEND SMS the 23 June 2016 I contact the consultant logged the query and was told 48hrs at most NOTHING STILL CAN NOT DIAL OUT so we dial customer care telling them the same, the store consultant phone back telling me to dial the following #330*1111# follow the prompts switch off the phone after 5 minutes, so I did this PROBLEM STILL PERSIST, gave the consultant feedback he then flagged it to the CIC department they only sent a SMS with ref number so we entered the weekend MAYBE IT WOULD BE RESOLVED OVER WEEKEND so we are on Monday the 27th June 2016 STILL NOTHING SO NOW I MUST DIAL THE CUSTOMER SERVICE DEPARTMENT TO FIND OUT PATHETIC SERVICE, so we speak explaining everything gave the ref no and to find out that nothing is resolved, so now I speak to supervisor they telling me that there is communication between them and the branch still MY PROBLEM IS NOT RESOLVED, I am mostly on the road with no able to make any calls is inconvenient CAN NOT EVEN MAKE EMERGENCY CALLS PATHETIC, so I must close my business early in order for me to go to the branch to resolve the problem STILL NOTHING HAD TO LEAVE THE STORE BECAUSE IT HAS BEEN FLAGGED STOP FLAGGING THE QUERY AND RESOLVE, FIRST IMPRESSION ALWAYS LAST I LEFT CELLC DUE TO SERVICE AFTER 14 YEARS, DID THE CHANGE TO VODACOM BECAUSE I HEAR GOOD THINGS, STILL AS I AM TYPING THIS MY PROBLEM IS STILL NOT RESOLVED........ How is Vodacom going to compensate me for my inconvenience (airtime and data) is not compensastion Don not even go that route, I WOULD ALSO PREFER IF SENIOR MANAGEMENT GET INVOLVED WITH THIS BECAUSE REALLY NOW HOW LONG........</p>