TN
Tillie N

1 reviews | Active since Dec 2019

30 Dec 2019, 09:24

Recycled Vodacom sim numbers

Met my nuwe ****rak het ek 'n nommer gekry wat in die stelsel geplaas is van' n vorige klient. Nou ontvang ek ook hierdie persoon se persoonlike inligting soos byvoorbeeld sy laaste bank transaksies. Elke keer wat hy iets koop kry ek sy notifikasies vanaf sy bank. Ek sien dan sy laaste 4 nommers van sy bankrekening nommer, die bedrag, waar hy gekoop het en ook sy banksaldo. Vodacom beveel aan dat ek dit by hierdie persoon se bank gaan regmaak, hulle kan ongelukkig niks daaraan doen nie want die nommer is hergebruik in hulle stelsel. Wat dink julle daarvan?

With my new contract, I got a number that was placed in the system from a previous client. Now I also receive this person's personal information, such as his last bank transactions. Every time he buys something I get his notifications from his bank. I then see his last 4 numbers of his bank account number, the amount he bought and also his bank balance. Vodacom recommends that I fix it at this person's bank, unfortunately they can't do anything about it because the number has been reused (recycled) in the system. What do you think about that?

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2019, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team