AM
Alison M

1 reviews | Active since May 2012

25 Feb 2025, 16:59

Recycled Number That is Still Active Given with New Contract

Unbeknown to us, Vodacom gave us a recycled number with a new cellphone contract. We got the SIM card to give to our teenage daughter for her phone. However, she is now getting endless calls and messages, including WhatsApps from strangers who are looking for the number's previous owner. This is not acceptable business practice and it is not safe for a teenage girl to be getting calls and messages from strangers who now have "her" number.

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2025, 07:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team