MC
MARLENE C

1 reviews | Active since Jun 2021

04 Jun 2021, 13:19

RECYCLED NUMBER HARASSMENT NIGHTMARE

RECYCLED NUMBER NIGHTMARE. I HAVE AGE OLD CONTRACT AND TOOK OUT ANOTHER NEW CONTRACT FOR MY SON. I WAS SURPRISED NOT BEING ABLE TO SELECT NEW NUMBER BUT WAT GIVEN A SEALED PACKAGE WITH NEW SIM. TO MY DISGUST I DISOVERED IT IS A RECYCLED NUMBER. MY SON IS RECEIVING ENDLESS CALLS, SMS, WHATSAPP MESSAGES AND CALL 24/7 ANYTIME OF THE DAY AND NIGHT. I CONTACTED VODACOM AND WAS TOLD BY A I CAN GET A "NEW" NO UPON PAYMENT FOR NEW SIM ?? I SPOKE TO B TO CONFIRM THE CHANGE BUT WAS NOT NO IT WILL NOT BE A NEW NO BUT ANOTHER RECYCLED NO ??? I COMPLAINED YET AGAIN AND WAS ADVISED TO RATHER GO TO A VODACOM STORE TO SORT OUT THE FRUSTRATING RECYCLED ISSUE. I WENT TO A VODACOM OUTLET AND WAS TOLD .... SORRY BUT WE CANNOT OFFER A NEW NUMBER. WE CAN DO NOTHING ABOUT THE HARASSING CALLS YOU RECEIVE 24/7 ALL NEW NUMBERS ARE RECYCLED NUMBERS. I FIND THIS TYPE OF SERVICE PAYING VODACOM THOUSANDS DISGUSTING AND UNACCEPTABLE. BEING STUCK WITH A RECYCLED NO OF AN INDIVIDUAL WHOM IS BEING SOUGHT FOR UNPAID DEBT ETC IS A NIGHTMARE.

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2021, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team