SZ
Sibusiso Z

1 reviews | Active since Feb 2020

03 Dec 2021, 11:58

recycled number

I recently took a contract phone with vodacom and the cellpone number allocated to me was recently used by another person. Everyday I get calls, whatsapp messages from people enquiring about the previous user. This is really frustrating and affects my privacy. I called vodacom today to give me a new number but I was told this is not possible. Is it not possible to be allocated a new number or a recycled number that was last used long time ago? Please assist. I cant continue with this number.

0
Replies (1)
Vodacom
Vodacom's reply03 Dec 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team