1 reviews | Active since Apr 2013
Recycled number
<p>Hello Peter,</p> <p>I recently signed a contract with Vodacom for a new contract. Upon activation of the sim, I began receiving a lot of sms's and calls from people who were trying to contact the previous "owner" of the number that has been given to me. I asked the call center many times to assist but they claim that they cannot help since numbers are recycled after 5 months of inactivity and its up to me to inform callers. Please Vodacom, I'm sure you can give me a new number since this contract is just 4 days old and I simply cannot go about my days explaining to the numerous callers (and Whatsapp groups the former user was a part of), that this is now my number.</p> <p>I'm at my wits end and not enjoying my new relationship with Vodacom.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
