DS
Desigan S

1 reviews | Active since Apr 2013

14 Dec 2016, 14:03

Recycled number

<p>Hello Peter,</p> <p>I recently signed a contract with Vodacom for a new contract. Upon activation of the sim, I began receiving a lot of sms's and calls from people who were trying to contact the previous "owner" of the number that has been given to me. I asked the call center many times to assist but they claim that they cannot help since numbers are recycled after 5 months of inactivity and its up to me to inform callers. Please Vodacom, I'm sure you can give me a new number since this contract is just 4 days old and I simply cannot go about my days explaining to the numerous callers (and Whatsapp groups the former user was a part of), that this is now my number.</p> <p>I'm at my wits end and not enjoying my new relationship with Vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 14:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,