DM
Dwayne M
1 reviews | Active since Dec 2019
27 Dec 2019, 21:07
Recycled Cellphone Number
My phone had been ****** earlier this year and I had my cell number number since 2002 that’s over 17 years. Due to work commitments I had to do extensive travelling and have used my work phone in during this time. I did not have an opportune time to go to a Vodacom store.
When I did go to get a sim swap I was told that my number had been recycled. I have been trying for months to get some one to assist me but to no avail. My Whatsapp profile is still linked to this number as well as other critical means of communication.
Please assist as I am desperately trying to retrieve my number back
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Replies (1)Vodacom's replyOfficial
28 Dec 2019, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2019, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
