Recurring errors on the Vodacom system

First I want to thank Vodacom for resolving my last issue, although I had to resort to hellopeter for it to be attended to with urgency.

I am not sure what is going on with Vodacom, but now I have another issue. My e-sim was activated and some calls are randomly routed to my e-sim even though people phone my actual number. This results in calls being missed. I have had non-stop problems with Vodacom over the past 3 months with these types of errors.

It is a constant battle, I use this number for my business and I have a terminally ill family member, and I am missing their calls. What if it is an emergency if I am needed.

This is getting really out of hand and a constant concern.