RECURRING DATA USAGE VARIATION

1. I recharged with 1GB of 30 days data the afternoon of 17/10/2017 & had a balance of 854MB when I disconnected from my last session just before 8pm, and reconnected around 9:16pm.

2. I checked balance again before disconnecting around 11:53pm and still had a normal 763MB balance after approximately 2hrs total sessions since 9:16pm.

3. Suddenly as I tried reconnecting again after midnight? Within 16minutes I received data usage alert SMS’s a. Less than 200MB at 00:16 that’s 37MB per minute???? (763-200=563MB/15Min) b. Less than 99MB at 00:18 and 0MB at 00:19 that’s 99MB per min

4. In barely 20 minutes I had consumed 763MB of data & 1GB of data had disappeared in one day? With normal internet usage?

5. I posted a similar complaint earlier this month & was compensated; but I cannot accept this RECURRING VARIATION, which has become the NORM since September.

6. I therefore request a detailed data usage report via my email ********** (for September 2017 to date) & a refund the 1GB of data consumed in one day (17/10/2017)?

7. Together with the usage report please provide an explanation how is it possible that with normal internet usage data is abnormally used up? i.e. a. 146MB between the afternoon & 8pm? b. 91MB between 9pm & midnight? c. And then a whole 763MB in 19 minutes after midnight?

8. Please provide an explanation other than “it is because of PC background system updates” as I am always told by 111 agents to my frustration because I know for sure it isn’t. see attached usage & updates files.