Recurring Data Issue

I bought R200 airtime on the 27-09-2017 and purchased a ''Data Offer - 500MB for R199 times 3 months'' on the MyVodacom app. I was credited with 500MB data on day of purchase and R199.00 airtime was deducted from my account. On the 27th of October I did not receive my recurring bundle and logged the issue with the call centre and the call was escalated as per Service Request # A7-UOLU-WG18F. Sandiswa Sotobe responded the same day informing me ''...there is no indication of a data bundle offer sent...'' Can I please get this matter resolved ASAP because you systems displays I purchased airtime and bought data bundles. But as for 500MB at R199 for 30 days would be a total ******* to subscrbers.

I await a solid resolution to this inconvenience and trouble you have caused.

Thanks and regards,