Recurring data is now gone

Item: Vodacom
Rating: 2
Author: Johannes S

I phoned the upgrade department to do an upgrade for me to a Samsung s21 5g. I had a recurring 3 gig data that vidacom gave me due to being a long standing customer.L asked the lady at upgrade department will I keep my bundle she assured me I will but after the upgrade I only see the new contract and there is no 3 gig data at 90 % for R20. Please I am very unhappy with the outcome and I really need my 3 gigdata at 90 percent due to also being pensioner.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

29 Jan 2021, 09:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply29 Jan 2021, 09:10

Official

Best regards,

Vodacom's replyOfficial

29 Jan 2021, 11:22

Dear Johannes Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team

Best regards,

Vodacom's reply29 Jan 2021, 11:22

Official

Best regards,

Johannes S's updateReviewer Update

29 Jan 2021, 11:33

Thank you Vodacom your are the best

Johannes S's update29 Jan 2021, 11:33

Reviewer Update

Thank you Vodacom your are the best

Recurring data is now gone

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