PS
Pieter S

1 reviews | Active since Apr 2021

15 Dec 2024, 09:46

Recurring data bundle not credited

OK where to begin, bought a 12 month recurring data bundle on the 15th of November 120Gb for R999. So it should have refreshed today, but it did not.

Spoke to Lindiwe at the call center she could at first not find the purchase, then she could not understand what is wrong & escalated it to their back office but it's Sunday & Monday is a public holiday so only expects an answer for me by easiest Wednesday, typical of Vodacom take your money quickly slow to responded if at all if there is an issue.

Almost 18months later and their cellphone tower service for the Vredefort Dome is still ****, hence why data package is need because voice reception is ****.

Not expecting Vodacom to do anything about it.

0
Replies (16)
Vodacom
Vodacom's reply15 Dec 2024, 10:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

PS
Pieter S's update15 Dec 2024, 13:33
Reviewer Update
And the consultant will contact me when & how? Thank to poor cellphone covers no cellphone connection, data coverages ok if Vodacom kept their and of the deal. 

I hate being with Vodacom after being a loyal customer for 30years. All of my cellphone numbers have been with Vodacom but trust me as soon as I've honored my contract in the Vredefort Dome, and move back to Cape Town or where there is any other service provide I'm leaving Vodacom as on e of my first things I do with a smile. 

So now you want me to sit where I actually have cellphone coverage to wait for a consultant to contact me. Vodacom's service is appalling (I could you other words but I won't). 

How can a recurring plan just disappear but then again it's Vodacom. Only at Vodacom.

Yes I'm ****ed off with reason. 
PS
Pieter S's update15 Dec 2024, 13:46
Reviewer Update
just got a reply Vodacom Business chat on Facebook, stating that this is not a once off recurring but a monthly recurring that is pure ****ing ******** because this I've just wasted money last month, why because a 100gb  anytime plus 100gb nighttime package cost R429. Vodacom you are a bunch of ****ing *********. Vodacom can just **** off. It's absurd to think I wasted R999 on 120gb when i could have bought 2x 100Gb package for R858 saving me RR141 in the process... 

PS
Pieter S's update15 Dec 2024, 13:48
Reviewer Update
if this is R999 monthly for 120gb then don't bother contacting me you just wasted my money, I could have bought 2x 100Gb packages for less... **** i wish I could leave Vodacom now
PS
Pieter S's update15 Dec 2024, 14:07
Reviewer Update
sorry I feel this way and the best you can is cancel he recurring plan, Vodacom can go **** themselves & shove their recurring plan where the sun doesn't shine, I'm going to enjoy talking **** about Vodacom from now on that is a promise. 
PS
Pieter S's update15 Dec 2024, 14:14
Reviewer Update
the person on your Vodacom Business Facebook messenger account actual added a sad emoji to their last messenger to me. **** me as if i sad emoji is going to fix this. it's **************** that is what it is. 

I've bought recurring data products in the past & it was a once off payment not a ****ing monthly recurring payment plan. it' theft in my book...

also stating that the best that can be done is to cancel the recurring plan, that is ****ing obvious is it not, how about refunding at least half of the R999 because I could have bought a 100gb/100gb for R429 not I could hae bought two of them with R141 still in my account. 

Vodacom is ******** in their dealings.
Vodacom
Vodacom's reply16 Dec 2024, 08:20
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply19 Dec 2024, 11:55
Official
Hi Pieter,

We are unable to reach you on *** , to further assist, kindly provide us with:
- Your contact number.
- A time to call you.

We await your response.

Regards

Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Dec 2024, 11:45
Official
Hi Pieter,

After many contact attempts, we are unable to reach you on ***. 

We will be closing your query from our end. 

You may reach out to us again, in case you require additional assistance.

Regards

Consumer Website Team.

Best regards,

Vodacom
Vodacom's reply09 Jan 2025, 16:31
Official
Hi Pieter,

We are unable to reach you on *** , to further assist, kindly provide us with:
- Your contact number.
- A time to call you.

We await your response.

Regards

Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Jan 2025, 11:13
Official
Hi Pieter,

After many contact attempts, we are unable to reach you on *** 

We will be closing your query from our end. 

You may reach out to us again, in case you require additional assistance.

Regards

Consumer Website Team.

Best regards,

PS
Pieter S's update12 Jan 2025, 14:12
Reviewer Update
I was reachable on ***, from the 23rd to 9th not one person from VOdacom tired to conrtact me. This is the second time you unilaterilly close a complaint. The previous time it was convent to send an email to me to say you are closing the complaint. So again nothing is done.. This is my cellphone number but yuor reception **** poor in the Vredefort Dome no signal when I'm on the farm. But I say again no one tired to contact while I was in Cape Town with excellent signal. So frankly the way I feel about Vodacom everyone there can og **** themselves...
Vodacom
Vodacom's reply14 Jan 2025, 09:22
Official
Hi Pieter, thank you for contacting us. May we schedule a call back with you for today please?

Best regards,

PS
Pieter S's update14 Jan 2025, 10:54
Reviewer Update
You still don't get it do you, I'm in area where Vodacom is the only service provider & then only wifi reasonably reliable & voice signal is non-existant. I only have singla when I'm in town. If you send me a contact number where I can reach someone other than your call center because the call center is useless no problem. But be assured I'm using every opportunity to give Vodacom a terrible review. All I'e had is poor service from Vodacom since taking the farm manangers job 18 months ago, to think I was & am a 30yr long client that has already made up his mind to leave Vodacom as soon as I'm back in civilization is sad. 

1. Poor client service complaining about poor reception.
2. Ordering a data package 24th contact online & then you can't deliver but you state anywhere within the borders of South Africa, maybe you should specifiy sorry nothing rural. This cost me credit rating points for nothing. 
3. Pre -paid data ****************. And sorry but the only word for it **** poor client service to go with it. I was in Cape Town from the 23rd Dec to the 9th Jan but then receive a message you are closing the clomplaint because i'm not reachable. That is corporate BS. 
4. ZTE ****al on special at your Vodacom stores then they don't have stock, had to buy one from Edgars minus the data Vodacom promised with the deal. 

My list goes on, it woyld appear once the crack of bad service opens up the listy is endless...

This does sadden me but Vodacom treating rural customers as a number is the rreason, because ity makes business sense to invest in new towers for the urban areas versus rural areas with 200 cilents I get that but it is still BS. 

I'm availabe on WhatsApp with data most days if In at the farm house in the office. 
Vodacom
Vodacom's reply14 Jan 2025, 12:35
Official
Hi Pieter,

Kindly provide us with an alternative contact number for you, as our call attempts are unsuccessful.

Best regards,

PS
Pieter S's update14 Jan 2025, 13:43
Reviewer Update
omg but you are stupid, the more I say thanks to your poor cellphone reception it is difficult to reach my other than via email, providing a direct managemet number (so that I can phone someone with authority when I'm in town which is not for your convience everyday, the farm still needs to be farmed) or whatapp the more you say you can't reach me. I can give you my alt Vodacom number but it has the same issue no reception or my new Mtn or Cell C number but they don't have recption at all here. this is one of my problems with Vodacom, poor reception in the Vredefort Dome, but you people are just to stupid to comprehend it. did you actually read my last reply