1 reviews | Active since Apr 2021
Recurring data bundle not credited
OK where to begin, bought a 12 month recurring data bundle on the 15th of November 120Gb for R999. So it should have refreshed today, but it did not.
Spoke to Lindiwe at the call center she could at first not find the purchase, then she could not understand what is wrong & escalated it to their back office but it's Sunday & Monday is a public holiday so only expects an answer for me by easiest Wednesday, typical of Vodacom take your money quickly slow to responded if at all if there is an issue.
Almost 18months later and their cellphone tower service for the Vredefort Dome is still ****, hence why data package is need because voice reception is ****.
Not expecting Vodacom to do anything about it.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
I hate being with Vodacom after being a loyal customer for 30years. All of my cellphone numbers have been with Vodacom but trust me as soon as I've honored my contract in the Vredefort Dome, and move back to Cape Town or where there is any other service provide I'm leaving Vodacom as on e of my first things I do with a smile.
So now you want me to sit where I actually have cellphone coverage to wait for a consultant to contact me. Vodacom's service is appalling (I could you other words but I won't).
How can a recurring plan just disappear but then again it's Vodacom. Only at Vodacom.
Yes I'm ****ed off with reason.
I hate being with Vodacom after being a loyal customer for 30years. All of my cellphone numbers have been with Vodacom but trust me as soon as I've honored my contract in the Vredefort Dome, and move back to Cape Town or where there is any other service provide I'm leaving Vodacom as on e of my first things I do with a smile.
So now you want me to sit where I actually have cellphone coverage to wait for a consultant to contact me. Vodacom's service is appalling (I could you other words but I won't).
How can a recurring plan just disappear but then again it's Vodacom. Only at Vodacom.
Yes I'm ****ed off with reason.
I've bought recurring data products in the past & it was a once off payment not a ****ing monthly recurring payment plan. it' theft in my book...
also stating that the best that can be done is to cancel the recurring plan, that is ****ing obvious is it not, how about refunding at least half of the R999 because I could have bought a 100gb/100gb for R429 not I could hae bought two of them with R141 still in my account.
Vodacom is ******** in their dealings.
I've bought recurring data products in the past & it was a once off payment not a ****ing monthly recurring payment plan. it' theft in my book...
also stating that the best that can be done is to cancel the recurring plan, that is ****ing obvious is it not, how about refunding at least half of the R999 because I could have bought a 100gb/100gb for R429 not I could hae bought two of them with R141 still in my account.
Vodacom is ******** in their dealings.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
We are unable to reach you on *** , to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
Best regards,
We are unable to reach you on *** , to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
Best regards,
After many contact attempts, we are unable to reach you on ***.
We will be closing your query from our end.
You may reach out to us again, in case you require additional assistance.
Regards
Consumer Website Team.
Best regards,
After many contact attempts, we are unable to reach you on ***.
We will be closing your query from our end.
You may reach out to us again, in case you require additional assistance.
Regards
Consumer Website Team.
Best regards,
We are unable to reach you on *** , to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
Best regards,
We are unable to reach you on *** , to further assist, kindly provide us with:
- Your contact number.
- A time to call you.
We await your response.
Regards
Consumer Website Team
Best regards,
After many contact attempts, we are unable to reach you on ***
We will be closing your query from our end.
You may reach out to us again, in case you require additional assistance.
Regards
Consumer Website Team.
Best regards,
After many contact attempts, we are unable to reach you on ***
We will be closing your query from our end.
You may reach out to us again, in case you require additional assistance.
Regards
Consumer Website Team.
Best regards,
Best regards,
Best regards,
1. Poor client service complaining about poor reception.
2. Ordering a data package 24th contact online & then you can't deliver but you state anywhere within the borders of South Africa, maybe you should specifiy sorry nothing rural. This cost me credit rating points for nothing.
3. Pre -paid data ****************. And sorry but the only word for it **** poor client service to go with it. I was in Cape Town from the 23rd Dec to the 9th Jan but then receive a message you are closing the clomplaint because i'm not reachable. That is corporate BS.
4. ZTE ****al on special at your Vodacom stores then they don't have stock, had to buy one from Edgars minus the data Vodacom promised with the deal.
My list goes on, it woyld appear once the crack of bad service opens up the listy is endless...
This does sadden me but Vodacom treating rural customers as a number is the rreason, because ity makes business sense to invest in new towers for the urban areas versus rural areas with 200 cilents I get that but it is still BS.
I'm availabe on WhatsApp with data most days if In at the farm house in the office.
1. Poor client service complaining about poor reception.
2. Ordering a data package 24th contact online & then you can't deliver but you state anywhere within the borders of South Africa, maybe you should specifiy sorry nothing rural. This cost me credit rating points for nothing.
3. Pre -paid data ****************. And sorry but the only word for it **** poor client service to go with it. I was in Cape Town from the 23rd Dec to the 9th Jan but then receive a message you are closing the clomplaint because i'm not reachable. That is corporate BS.
4. ZTE ****al on special at your Vodacom stores then they don't have stock, had to buy one from Edgars minus the data Vodacom promised with the deal.
My list goes on, it woyld appear once the crack of bad service opens up the listy is endless...
This does sadden me but Vodacom treating rural customers as a number is the rreason, because ity makes business sense to invest in new towers for the urban areas versus rural areas with 200 cilents I get that but it is still BS.
I'm availabe on WhatsApp with data most days if In at the farm house in the office.
Kindly provide us with an alternative contact number for you, as our call attempts are unsuccessful.
Best regards,
Kindly provide us with an alternative contact number for you, as our call attempts are unsuccessful.
Best regards,
