Recurring data bundle keeps being charged despite repeated cancellation requests

I am extremely disappointed with Vodacom’s handling of a simple recurring data bundle cancellation.

For the past three months, I have contacted Vodacom multiple times requesting that the recurring bundle be cancelled. On more than one occasion, I was specifically assured by consultants that it had been cancelled. Despite this, the bundle continues to come back and I am still being charged.

This has now caused me financial inconvenience. Last month, my debit order bounced because I genuinely believed the recurring bundle had been cancelled as I had been assured.

I have been patient and have repeatedly tried to resolve this issue, but I keep going back and forth over something that should have been resolved the first time.

I am now requesting that Vodacom:

* Permanently cancel the recurring bundle. * Refund the latest charge, as I was assured it had already been cancelled. * Investigate the previous calls and provide the relevant call recording where the consultant confirmed the cancellation.

I hope Vodacom takes this complaint seriously and resolves it properly instead of requiring me to contact them repeatedly for the same issue.