JH
Jeanette H

1 reviews | Active since Nov 2012

22 Mar 2016, 09:08

Recurring billing problems since December 2015

I'm really over this. For the past five months Vodacom has messed up my billing, resulting in me not being able to pay before the billing has been amended, and then once I pay, it takes Vodacom 2 -3 weeks to allocate the payment. During that time, I can't purchase any data, so my data goes to out of bundle rates. Then at the end of that month, the fight starts all over again to credit out of bundle usage and get my account updated again. I don't have the energy for this anymore. My ref is *** and I have been waiting for over a month to get a resolution on the matter. <br> <br> Potential customers, Vodacom cannot keep up with customer service delivery and it was the biggest mistake of my life to get a contract with Vodacom. Never again!

0
Replies (1)
Vodacom
Vodacom's reply22 Mar 2016, 12:40
Official
Hello JeanetteH,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team

Best regards,