Rectifying and Refunding the 2 R's that do not exist in Vodacom's vocabulary.

Vodacom is the pits I've known this for over a decade but this is the straw that broke the camels back.

I tried to buy data this morning and because my online purchases were off on my banking app the transection did not succeed. I then proceeded to switch my online purchases on and after several minutes of indecisiveness on whether I actually wanted to purchase that much data or less I decided to just make the same purchase amount that had failed several minutes earlier ( emphasis on the several minutes earlier because quiet some time had passed between me switching on my online purchases on the banking app and me attempting to make the purchase a second time since the first one had failed)

Second time around payment was successful, however I'm billed twice and I receive double the data from the single successful purchase I received on the vodacom app.

Called the customer care line in hopes that I could have this issue rectified by either a refund on one of the 2 data bundles or an extention on the 30 day expiry date and instead all i got was a sorry ma'am there's really nothing we can do.

As soon as my contract ends switching networks it's long over due. You'd think the premium prices meant premium service.🚮