Records of purchase of insurance at vodacom

I have purchased an insurance with vodacom via a call center agent,which gave me the wrong information and now that I requested a copy of the recordings for the purchase (which was in May...) they are prolonging the 2 weeks waiting period! I am currently calling vodacom insurance (***) and I NEVER EVER GET A RESPONSE FROM THEM! I Spoke to nomka who said will send me the recordings..27/06/2020... Then spoke to pinky 09/07/2020.... Who said numka was on break and she will contact me..WHO NEVER GOT BACK TO ME... Spoke to lesum 10/07/2020 who will send me the recordings.... Never happened! 11/07/2020 spoke to QURASHA WHO WAS OF NO HELP! 28/07/2020 spoke to lesum again who said they will call me tomorrow 29/07/2020 WHICH NEVER HAPPENED. today 07/08/2020 spoke to Portia who left me on the line for 45 min with no feedback.... Where is the service? They are charging me for a data contract which the lady that sold me the insurance said that it has been canceled! They are hiding the recordings! I'm very disappointed! Never