RECORDING **** IM STILL WAITING

SO APPARENTLY MY PHONE WAS DAMAGED SO DUE TO THEIR TERMS AND CONDITIONS IT WAS NOT COVERED BY INSURANCE SO SOMEONE ADVISED ME I REQUEST THE RECORDING FROM VODACOM THAT STIPULATES THEIR AGENT TELLING ME THAT ONCE I REMOVED MY SIMCARD FRM THE PHONE IT WILL NOT BE COVERED ...IAM STILL WAITING FOR THAT RECORDING ITS A MONTH NOW AND THEY SAID IT WILL ONLY TAKE A WEAK ..