Reconsidering Porting into Vodacom.

To whom it may concern: Ridiculous... I've been trying to port into Vodacom, but to my regret, I'll have to reconsider it all. For the last 6 weeks, it's been coming on like this. Upon my first attempt to Port into Vodacom, they discovered, on the system, that an pending port (sometime in 2016/2017) are delaying the process. After 2 weeks of calling Vodacom's porting dept. The history were cleared, and should I do the Sms story. Just last week I tried finishing the porting, To my surprise, all were good to do the port.

Just yesterday, to make double sure, I've phoned the porting department again, just to confirm the steps I should take on my side. I spoke to a lady Mpho. She confirmed everything is 100% I even did my parts while she was on the phone. After I did everything right, according to Mpho, she said I should only insert the new Sim card into the device. -her instructions were executed to the T.

When I inserted my new Sim card into the phone, as per Mpho's instruction, all hell broke lose with bunches of sms's indicating a whole different number then the required number. I phoned Vodacom's Porting dept. Once again. Just to find out the History needs to be cleared (Wich were done right at the beginning, I thought) I requested to speak to Mpho, who assisted me yesterday, promising that everything are 100%, But to no avail. It's her day off. I then requested to speak to any superior, No supervision available. But rather should I make it my duty to buy a new Sim and do this whole process all over again, as per the lady's suggestion who I spoke to earlier.

If ever a Cleaner/Consultant/Supervisor/Manager and/or CEO of Vodacom get this message... Please phone me on ***, if customers are valued.