1 reviews | Active since Aug 2015
Reconsidering moving to Vodacom
This will be my second complaint on Hellopeter towards vodacom. My contract with CellC expired so I tried to get a new contract with Vodacom in April. I app**** online for a contract. My application was denied, as I have no credit history - even though I'm paying off a car at R4100pm and my gross salary is R38000.<br> <br> They said I should email my bank statement, ID, etc to vadmin, but there was no response - I waited almost 3 months. I then wrote to hellopeter and vodacom responded. The person who called me then did the exact same application process as before, even after I told her that if she does that my application would be denied because I have no credit history - and guess what, it was declined. <br> <br> Vodacom then responded on hellopeter stating that feedback was provided - NO IT WAS NOT! I did not ask you to do the same application process - I said that it's ridiculous that I can't get a contract even though I'm clearly financially stable! <br> <br> You need to look at my bank statement and payslip and get someone who knows what's going on to contact me - I'm not talking to someone again unless it's a manager of some sort and who knows the exact process of reviewing a declined application!
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
