Reconsider this network!!!!!!!!!!!!!!!!!!!!!!

Item: Vodacom
Rating: 1
Author: Onett J

I have made a payment for my contract via the Vodacom APP on the 5th of January 2024. Still the payment is not showing on their side. Now it is a run-around, and I need to go to the bank and so on and so on......

I have spoken to several customer care consultants and everybody can not give me an answer!!!!!!!!!!!!!!!!!

Still my line disconnected and still no feedback!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Jan 2024, 07:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Jan 2024, 07:08

Official

Best regards,

Vodacom's replyOfficial

24 Jan 2024, 12:20

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email. Regards Consumer Website Team

Best regards,

Vodacom's reply24 Jan 2024, 12:20

Official

Best regards,

Reconsider this network!!!!!!!!!!!!!!!!!!!!!!

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