Reconnection to services that was supposed to take 5 hours max, now on 48 hours and counting. No explanations, just pure empty promises and incompetence

My Vodacom services has been disconnected due to one debit order that didn’t go through. I’ve paid the outstanding amount, and physically went into a Vodacom shop for them to reconnect me. The gentleman at the shop called head office, whereafter we were told from head office that reconnection will happen after 3 - 5 hours.

48 hours and 5 calls later, I still haven’t been reconnected. Every time I phone they say that collections department must first change my “arrears” status, and that has still not happened. No one can explain what the hold up is.

I can’t make or receive any calls, go on WhatsApp to communicate arrangements with my child who goes to school, do any work etc.

I’ve never had a problem with Vodacom, but this has left a bitter taste in my mouth to a degree that I want to cancel my contract with them (which I can foresee is also going to be a lengthy process due to incompetence).