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Charlene H

1 reviews | Active since Jun 2018

27 Jan 2026, 16:04

Reconnection struggle

Arrears paid up however lines are all disconnected - it is even more frustrating when there isn't even an email address you can reach out on to deal with an actual human being. The new Tobi chat bot is completely useless and not everyone can sit on a phone whilst they are at work and in an open office. Please can someone assist with reconnecting the lines.

0
Replies (3)
Vodacom
Vodacom's reply28 Jan 2026, 07:22
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Feb 2026, 16:44
Official
Dear Charlene Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and we also sent you an email with no response.
Should you require further assistance, please contact 082135.  Regards Consumer Website Team

Best regards,

CH
Charlene H's update28 Feb 2026, 17:07
Reviewer Update
Yet again softlocked and that's after laying R2000 more than the arrears on Wednesday and Thursday... if anything happens and I cant get hold of my husband and daughter it will be on Vodacom