Reconnection of service not done

I lost my job about a year ago and thus income is sporadic. I understand this is an annoyance to companies. My funds coming in were late again, and I really am sorry about that. That being said I paid my account in full yesterday. More than 24 hours ago. My line is still suspended. I have phones 3 or 4 times already. They tell me 2 to 4 hours then everything will be reactivated. Nothing. The agent with whom I just spoke told me it was never innitiated on any of the previous calls. Get the feeling I'll be phoning again as soon as their offices open tomorrow. The little income I do generate is dependant on my phone. Without it, I'm stuck. I realise the late payment is my fault, but why does it feel like I am being punished extra?