Reconnection

My data line was disconnected to non payment. I was advised to pay R1 128.00 to have the line reconnected. I paid the amount on 1 April 2015 at Vodacom Centurion Mall. A new SIM card was bought and a reconnection form completed. The consultant advised me that it would take 2 - 7 days for reconnection. After 8 days I contacted the Vodacom branch in Centurion and they assured me that the form was faxed to to the legal department responsible for the reconnection. I then contacted the legal department and they informed informed me that they had not received the fax and they were experiencing problems with their fax line. I called the Vodacom in Centurion again and informed the that legal department had to not received the form and they then undertook to email the form. Vodacom Centurion has been most helpful and they even spoke to a more senior person at Vodacom but no one is reverted back with an answer. I called legal department again and was informed that they still have not received the form...it is now 19 days and my line has still not been reconnected. THIS IS NOT ACCEPTABLE!!!