PL
Paulo L

1 reviews | Active since Aug 2016

07 Aug 2016, 04:52

Reconnecting with self

<p>My service was suspended Tuesday 2 Aug 2016. There was a dispute lodged 1st July. Vodacom voted in their own favour but still gave me 1 gig data as goodwill. I spent 45min on the line with Vodacom on Tuesday where the agent assured me and double checked with her supervisor that I owed R690 and would be reconnected as soon as it was paid. I did so. Thursday my lines were still disconnected so I called again. This time the agent said I owed R1700. So I paid it immediately because they cannot give me a valid reason as to where these amounts come from. It is 4 days later and my service is still suspended. Now I have been disconnected for 6 days. Is Vodacom going to give a discount on the monthly contract fee for this?</p>

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2016, 05:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team