Reconnecting Fibre a nightmare with vodacom

On the 2nd of September 2017, I sent a request to Vodacom Fibre department regaling the move from one house to the other within the same complex (Castellet). Two months later my request was not attended to not even a call from Vodacom. I finally received a response from one agent called Warren to ask if my request was attended to, I said No, however I have moved out of the complex completely, I moved back to my old house where Vodacom ha done the installation for me so I need them to reconnect the account. in the past 2 months that I have not been using the fibre, Vodacom was deducting from my account. after back and forth emails and one complaint after the other I received a final letter of demand from Vodacom that I owe the R498, I phoned the legal department and they said its an error from their side I'm not supposed to be owing them as they deduct from the debit order. they assured me that they will fix the matter and revert back, now I received a call from Vodacom sales team that I need to sign a new contract as I have moved back to the old house and reconnection will be effected within 24hrs when I spoke to them on the 17th of Nov 2017, they forwarded the contract to me online and I accepted it online. On Monday I followed up with them and they said the contract was declined due to my account being at legal for non-payment. The sales guy (Martin Rothschild) assured me that the matter will be solved as it is the fault on their side. He said he will follow up and come back to me which he never did. I have been sending emails to them everyday, calling them everyday and I'm not getting any feedback. I then requested them that they should rather cancel my account with them and ill go with another service provider and martin threatened me that I will be liable for penalty fees if I were to cancel my account. please assist me as I'm lost of words, I'm tired of calling Vodacom, and I need to move on to the next service provider who can offer me an excellent service without feeling so threatened and ****** of my own money. this are the reference numbers I received from them throughout the entire process: SO ********** -327224 (Elizabeth Legal Dept), SR170 ********** 63 (Warren), SO171 ********** 89 (Martin Rothchild).