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Werner H
1 reviews | Active since May 2025
24 Feb 2026, 11:45
Reconnect my service!!
I am beyond frustrated, I was contacted on Saturday informing me that my account is in arrears. It is a debt order. During my conversation the lady cut me off and the next moment my account was disconnected. I cannot check n my banking app if the account was deducted. I tried to call them numerous times with, no answer. I went to Sandton City branch yesterday, unable to give proof of payment, made another payment with a penalty to have my service re-connected. It is 24 hours my account is still inactive?? The service I have received with consultants in the branch and telephonic-ally was inept and obnoxious. Reconnect my service as quickly as you have disconnected me.
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Replies (2)
Vodacom's replyOfficial
24 Feb 2026, 12:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2026, 12:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Werner H's updateReviewer Update
25 Feb 2026, 14:41SERVICE STILL NOT CONNECTED!!!!! They are beyond ***********. I did my share, called, visited, a branch made the payment.. Went on Hallo Peter and yet no help!!! This is affecting my work!! WILL YOU KINDLY CALL MY EMPLOYER AND TELL HIM THAT MY POOR PERFORMANCE IS BASED ON ABSOLUTE HOPELESS SERVICE!!!!!
WH
Werner H's update25 Feb 2026, 14:41
Reviewer Update
SERVICE STILL NOT CONNECTED!!!!! They are beyond ***********. I did my share, called, visited, a branch made the payment.. Went on Hallo Peter and yet no help!!! This is affecting my work!! WILL YOU KINDLY CALL MY EMPLOYER AND TELL HIM THAT MY POOR PERFORMANCE IS BASED ON ABSOLUTE HOPELESS SERVICE!!!!!